REFUND POLICY


By enrolling you are reserving a space in one of our courses. Our class sizes are limited to ensure quality. Therefore, our office must be notified at least five business days before the class begins for any transfers or refunds (minus a 25% processing fee). We regret that we are unable to refund enrollment fees once class has commenced.

All refund requests must be made in writing & emailed to our office at info@dogfacepet.com or by calling us at (608) 712-4424.

If your dog is unable to continue due to an injury or illness during your course, you may receive a class credit towards a future class. If we cancel a class, you will receive a full refund. Please carefully consider your schedule, commitment to training, and your dog, before registering for class.

RESCHEDULING AND MAKE-UPS

Requests to transfer to another course must be made at least five business days before the original class start-date. There are no make-ups for missed classes. The enrollment fee puchases the amount of sessions per class (ranging from 4-6), 45-minutes sessions on specific dates and specific times only.

 

GUARANTEE

We adhere to the Code of Professional Conduct and Responsibility set forth by the Association of Pet Dog Trainers: Members are to refrain from giving guarantees regarding the outcome of training, because there is no sure way to guarantee the cooperation and performance of all parties involved and because the knowledge of animal behavior is incomplete. This should not be confused with a desire to guarantee client satisfaction with professional services.

 

 


 

 

Our private lessons are well worth it!


One-on-one instruction with our team of dog behavior experts can be invaluble.